Complete the First Time User Information form entries as labeled. Full SSN without dashes, 10 digit Account Number. E-Mail Address where you want us to send any banking related messages. Your mother’s maiden name and your date of birth. Security Question is to help us verify who you are should you forget your password and need to call us. In order to re-activate your access to the service, we would identify you by asking this question & matching your answer with the one you enter to complete.